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Helpline

Our Helpline is 0845 120 4550. It is available every hour of every day of the year, although out of office hours it is for urgent advice only. It has been a source of support, information and confidence to literally thousands of workers, leaders, parents, carers and those people hurting from abuse, or the consequences of abuse, since it began nearly 30 years ago.

It is staffed only by professionals (including social workers, ex-police officers and counsellors) who have decades of collective experience in the field. All are knowledgeable, practical and approachable.

Everybody is welcome to use the Helpline. It serves individuals such as parents, carers and others with responsibilities for vulenerable people. It is also available to church leaders, trustees and workers, organisations working with vulnerable people such as social workers, police officers, court officers, probation officers, Local Safeguarding Children Boards, Safeguarding Adults Boards, mission organisations, NGOs and other professional bodies working in the UK and overseas.

Users receive advice and support about a range of concerns, including:

  • Policy and practice guidance
  • Responding to and managing allegations of abuse
  • Management of sex offenders in places of worship and elsewhere
  • Personal help with issues such as past abuse or re-offending

If you need assistance and you think we may be able to help, please give us a call.

IMPORTANT NOTE: Our helpline is available out of hours (weekdays between 5pm and 9am the following morning and over the weekend from 5pm on Friday to 9am the following Monday). However, this is for urgent matters that cannot wait until the next working day. Please be respectful of our team during these times and consider whether your call is genuinely urgent, in which case we will gladly respond and provide you with support.

Please also note that in an emergency (particularly if somebody is in immediate danger of harm) you should call 999 and ask for the police.